Our Services
We have a 930 square metre (10,000 square foot) fully racked warehousing facility with offices and a showroom. We offer an extensive range of services broken down by category listed below:
We have the facilities and expertise to give your project the foundation and support it deserves. Since 1995 Fullworks has helped many local, national and international organisations take their campaigns from inception to successful completion.
We are holders of the New Zealand Direct Marketing Association’s TRUSTMARK, which assures our clients of the most stringent adherence to high standards and business ethics. Our business practices and procedures have been thoroughly examined and approved of by the DMA.
Warehousing & Fulfilment
Our warehousing services include:
Product storage
Inventory control and reporting
Pick, pack and despatch operations
A range of distribution options
Packaging
Product return processing
Product refurbishment
Freighting and customs clearance advice
Container deconsolidation
Warehousing/Stock Management
We offer a total receiving system, full or partial inspections and product assembly.
The warehouse is separated by product and shelved accordingly.
Security
Fullworks’ holding facilities are guarded by a 24-hour monitored security system.
Your products are completely safe.
Pick, Pack & Despatch
We handle numerous types of picking, packing and shipping. This includes catalogues, premiums, products, promotional literature and bulk goods. We ship all methods: local or international post and courier, airborne and commercial trucking lines. We fully prepare your product and paperwork for its national or worldwide destination.
We also offer proof of delivery where required, so you can be sure your product will be delivered safely and on time!
Packaging
Fullworks uses a variety of packaging media, fully tailored to the requirements of product and client. With our bulk purchasing power, we can source specific cartons, satchels, or envelopes, both plain or custom printed, for you at very competitive prices.
Bulk Mailings
We have extensive experience in dealing with mailhouse operations, working closely with the best in the country. This enables us to offer services such as film wrapping, folding and inserting, labeling, and postal sorting – ideal for those large promotions.
Customer Service
Our order processing and customer service services include:
Both inbound and outbound calls processing
Enquiry handling
Pick, pack and despatch operations
Post Office Box Clearance
Mail opening and processing
Banking of payments
Financial reporting
Source code reporting
Call reporting
Full data entry
Personalised letters and order receipts
Refund processing
Personal shoppers
Database Management
Order Processing
We fulfill telephone-generated orders and process mail, fax and email/internet orders. We batch all incoming orders to ensure accuracy, efficiency and prompt fulfilment. We can look after your daily banking and provide you with a banking report with the frequency you require.
Customer Service
Complete customer satisfaction is our primary focus. We have educated and experienced customer service staff to field any concerns or answer any questions. We insist on the maximum product-knowledge education possible, and most importantly, we treat your customers exactly as you would.
Showroom Facilities
As part of the extensive services we offer, we can display and market your products and serve personal shoppers in our showroom facility. Our showroom enables mail order customers to view, sample and purchase your products in person, five days a week.
Campaign Management
With our experience in the direct marketing field, we are able to assist with many aspects of your promotional campaign:
Product procurement
Loyalty/reward programs
Creative design
All aspects of warehousing, fulfilment and order processing
Direct marketing advice
List rental
Creative design
Coupon redemption
Point of Sale Merchandise
Virtual Subsidiary Office
Typically our clients ask us to do all or some of the following for them:
Provide their own Auckland postal and physical address including daily collection and response
Provide their own telephone number either standard or 0800 etc including answering etc…
Order taking via email, Internet, mail fax or phone
Banking
Preparation and lodgement of GST returns
Customs clearance etc of incoming goods
MAF Accredited on our site container
devanning
Warehousing, pick, pack and despatch via post, courier or road transport both within New Zealand and International
Product return processing
Showroom and retail sales
Customer Service – enquiries, complaints and telephone sales
MYOB Accounts, Sales, Stock and or Banking reports as required.