Our Services

We have a 930 square metre (10,000 square foot) fully racked warehousing facility with offices and a showroom.  We offer an extensive range of services broken down by category listed below:

• Warehousing & Fulfilment

  Our warehousing services include:

  • 1. Product storage
    2. Inventory control and reporting
    3. Pick, pack and despatch operations
    4. A range of distribution options
    5. Packaging
    
    
  • 1. Product return processing
    2. Product refurbishment
    3. Freighting and customs clearance advice
    4. Container deconsolidation
    
    

• Warehousing/Stock Management

  We offer a total receiving system, full or partial inspections and product assembly.  The warehouse is separated by product and shelved accordingly.

  Security

  Fullworks’ holding facilities are guarded by a 24-hour monitored security system.  Your products are completely safe.

  Pick, Pack & Despatch

  We handle numerous types of picking, packing and shipping.  This includes catalogues, premiums, products, promotional literature and bulk goods.  We ship all methods: local or international post and courier, airborne and commercial trucking lines.  We fully prepare your product and paperwork for its national or worldwide destination.

  We also offer proof of delivery where required, so you can be sure your product will be delivered safely and on time!

  Packaging

  Fullworks uses a variety of packaging media, fully tailored to the requirements of product and client.  With our bulk purchasing power, we can source specific cartons, satchels, or envelopes, both plain or custom printed, for you at very competitive prices.

  Bulk Mailings

  We have extensive experience in dealing with mailhouse operations, working closely with the best in the country.  This enables us to offer services such as film wrapping, folding and inserting, labeling, and postal sorting – ideal for those large promotions.
  

• Customer Service

  Our order processing and customer service services include:

  • 1. Both inbound and outbound calls processing
    2. Enquiry handling
    3. Pick, pack and despatch operations
    4. Post Office Box Clearance
    5. Mail opening and processing
    6. Banking of payments
    7. Financial reporting
    
    
  • 1. Source code reporting
    2. Call reporting
    3. Full data entry
    4. Personalised letters and order receipts
    5. Refund processing
    6. Personal shoppers
    7. Database Management
    
    

• Order Processing

  We fulfill telephone-generated orders and process mail, fax and email/internet orders. We batch all incoming orders to ensure accuracy, efficiency and prompt fulfilment. We can look after your daily banking and provide you with a banking report with the frequency you require.

  Customer Service

  Complete customer satisfaction is our primary focus. We have educated and experienced customer service staff to field any concerns or answer any questions. We insist on the maximum product-knowledge education possible, and most importantly, we treat your customers exactly as you would.

  Showroom Facilities

  As part of the extensive services we offer, we can display and market your products and serve personal shoppers in our showroom facility. Our showroom enables mail order customers to view, sample and purchase your products in person, five days a week.
  

• Campaign Management

  With our experience in the direct marketing field, we are able to assist with many aspects of your promotional campaign:

  • 1. Product procurement
    2. Loyalty/reward programs
    3. Creative design
    4. All aspects of warehousing, fulfilment and order processing
    
    
  • 1. Direct marketing advice
    2. List rental
    3. Creative design
    4. Coupon redemption
    5. Point of Sale Merchandise.
    
    

• Virtual Subsidiary Office

  Typically our clients ask us to do all or some of the following for them:

  • 1. Provide their own Auckland postal and physical address including daily collection and response
    2. Provide their own telephone number either standard or 0800 etc including answering etc…
    3. Order taking via email, Internet, mail fax or phone
    4. Banking
    5. Database Management
    6. Preparation and lodgement of GST returns
    7. Customs clearance etc of incoming goods
    
    
  • 1. MAF Accredited on our site container devanning
    2. Warehousing, pick, pack and despatch via post, courier or road transport both within New Zealand and International
    3. Product return processing
    4. Showroom and retail sales
    5. Customer Service – enquiries, complaints and telephone sales
    6. MYOB Accounts, Sales, Stock and or Banking reports as required.